Information to save and use. Many posters have asked for solutions to issues of police and city. These are helpful.
Where do I place my concerns about noises, traffic, police and more?
Two sources listed below
City Concerns: https://www.cuenca.gob.ec
WhatsApp +593 95 978 3034 Municipio de Cuenca Monday through Friday 8 AM – 4:45 PM.
The city has a chat robot for many different business needs. This was started during the quarantine. Translated information for your better understanding with the actual WhatsApp text and menu below. When the robot cannot answer a person replies.
Municipality of Cuenca: I am CuencaBOT, your Virtual Assistant of the Municipality of Cuenca. I can help you with queries related to:
– Procedures and Municipal Services
– Payment options and values owed
– Citizen attention: Requirements, claims, complaints
– Reports: property report, status of a procedure
– Companies and entities of the Municipal Corporation: ETAPA, Farmasol, EMOV, EMAC, EDEC, Land Registry, Tourism, etc.
Municipality of Cuenca: If you require an advisor to assist you, write: Confirm Advisor or you can also call us by phone through our switchboard: 07 413 4900 / 413 4901
Municipality of Cuenca: Or remember that I can help you with:
1– Municipal Procedures
2– Municipal Services
3– Citizen Attention
4– Payment options
5– Values owed
6– Property Report
7– Status of procedures
8– Municipal Companies
Police Issues:
https://www.ministeriodegobierno.gob.ec/policia-del-azuay-motiva-a-denunciar-sin-miedo/
https://www.ministeriodegobierno.gob.ec/policia-nacional-en-contacto-con-la-comunidad-a-traves-de-la-television/
Both links take you to pages with boxes below for your use. I suggest that you open a translation device. Write simple factual comments, translate and copy and paste onto the government pages as seen above. Then place another note in the WhatsApp information listed above. The duplication could be helpful getting a response. I suggest more than one report or denuncio might be needed but several people have shared they got responses in less than 2 hours.
Garnett: garnettstewart@gmail.com