More valuable news about contacting the City.
https://enlinea.cuenca.gob.ec
Multiple options listed. For my letters I used Opción “Mi Voz – Atención Ciudadana”
Smart Phone APP is free and in my opinion easy to use but the website is not as easy.
Play Store (Android):
https://play.google.com/store/apps/details?id=ec.gob.cuenca.enlineacuenca
App Store (I phone):
https://apps.apple.com/ec/app/cuenca-en-l%C3%Adnea/id1505550506
Save your documents in PDF and you may send JPG and other formats BUT no word doc or docx.
You will get a ticket number of the submission. I saw these documents and ticket numbers today on the app so they have been received.
I am sharing this with everyone because the process was a bit of a challenge and my Spanish is very good.
Now you can send letters to the city about noise violations, traffic concerns, garbage issues and so much more. If you have a traffic ticket I see portals for these actions.
Traffic: You can also send a trade aimed at the Mobility Director, MGST. Diego Correa requesting attention in what manifested us, can do it through the page https://dq.cuenca.gob.ec/
I am asking/ pleading that the city revise the traffic and speed patterns on my street. So that is why I understand this process.
I hope this helps. Good luck!
Garnett: garnettstewart@gmail.com